Privacy policy

Effective Date: August 8, 2026

Welcome to Lakshiora™. We value the trust you place in us when you shop for your little ones. Protecting your privacy is not just a legal requirement for us it is a core value of how we do business. This policy explains how we collect, use, and protect your information.

1. Our Commitment to Data Privacy

We operate in strict compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology Act, 2000. We believe in radical transparency regarding how your data is handled.

2. Information We Collect

We collect only the essential data needed to provide you with a premium shopping experience:

  • Personal Information: Name, shipping/billing address, email, and phone number.

  • Transactional Information: Order history and preferences. Note: We never store your credit/debit card numbers or net banking passwords.

  • Technical Data: IP address, browser type, and device information to optimize your website experience.

3. Secure Payments via PayU

We have partnered with PayU, one of India's leading and most secure payment gateways, to process your transactions.

  • Security: PayU uses industry-standard encryption (PCI DSS compliant) to ensure your payment information is transmitted securely.

  • Data Handling: Lakshiora™ does not have access to your bank account or card credentials. PayU processes these transactions directly in a secure environment.

4. How We Use Your Information

  • Order Fulfillment: To process and deliver your orders accurately.

  • Customer Support: To resolve queries or assist with returns/exchanges.

  • Analytics: To improve our product designs and website functionality.

  • Marketing (Opt-in only): We only send updates on new collections if you have explicitly subscribed. You can opt out at any time with one click.

5. Who We Share Data With

We do not sell your personal data. Limited, secure sharing occurs only with:

  • PayU: To process your payments.

  • Logistics Partners: To deliver your packages to your doorstep.

  • Legal Authorities: Only if required by law, such as court orders or tax audits.

6. Protecting Children's Data

Our website is intended for use by adults (parents and guardians). We do not knowingly collect personal data from children under the age of 18. If a parent discovers that a child has provided us with personal information, please contact us at lakshiorakids@gmail.com for immediate removal.

7. Your Rights under the DPDP Act

As a user, you have the following rights:

  • Right to Access: You can request a copy of the data we hold about you.

  • Right to Correction: You can request that we fix any inaccurate information.

  • Right to Deletion: You can ask us to delete your personal data from our records.

  • Grievance Redressal: If you have concerns, you can contact our designated grievance officer.

8. Data Retention

We retain your order information for a period of 7 years to comply with Indian tax and financial record-keeping laws. Other non-essential browsing data is periodically anonymized or deleted.

9. Contact Our Data Protection Team

If you have any questions or concerns regarding your privacy, please reach out to us:

  • Brand: Lakshiora™

  • Grievance/Support Email: lakshiorakids@gmail.com

  • Support Hours: Mon–Sat, 10 AM – 7 PM

  • Office Address: Floor No.: 11th ,Flat No.: 11178 ,Tower-23, Mahagun Mywoods
    Greater Noida west, Noida (U.P)